Our office is open Monday through Friday from 9:00 AM to 5:00 PM, with a lunch closure from 12:00 PM to 1:00 PM. You can reach us by phone or text at 833-588-6967. Our phone system includes a simple call tree with private voicemail boxes for each team member, allowing you to leave a message directly for the person you are trying to reach. Our providers maintain regular clinic schedules, with Jodi Segel, FNP-C generally seeing patients Monday through Thursday and Kelly Matthews, FNP-C generally seeing patients Tuesday through Friday.  As a Direct Primary Care practice, we strive to make communication simple and accessible. Established patients have access to several secure communication options for routine questions and healthcare needs. When a situation requires more immediate attention, we provide clear instructions for requesting an urgent phone call from your healthcare team.

• Direct contact with your provider by call, text, email, video chat or patient portal
• Unlimited visits, typically scheduled for 30-60 minutes 
• Same or next day appointments, flexible scheduling available
• Provider knows you and your health concerns well 
• Personal, timely correspondence from your own provider regarding test results
• Treated like family, not like cattle
• Faith based whole-person care: body, mind and spirit
• Women focused care
• Acute/Sick visits
• Well Child Checks / Sports Physicals (no vaccines available)
• Annual physicals including gynecological exam
• Chronic disease management
• FREE urinalysis, rapid strep, urine pregnancy tests
• Discounted Laboratory Rates 
• Assistance collaborating with specialists

 No. We do not require long-term contracts for individual memberships. However, all members do sign a Patient Agreement that outlines the relationship between the patient and our practice. This document covers important topics such as scope of care, HIPAA/privacy compliance, membership billing, and our termination policy.Our memberships are “at will,” meaning you may cancel your membership at any time, for any reason, with a written 30-day advance notice.The exception would be certain employer-sponsored memberships, where an employer is paying the Direct Primary Care membership fee on behalf of employees. In those situations, there is a separate agreement between Southern Direct Primary Care and the employer group.

You can still use your insurance for your prescriptions. Sometimes it is cheaper to pay cash for some medications. Talk with us about it - we can check to find your best option.

 New federal legislation was passed allowing HSA/FSA funds to be used for direct primary care (DPC) memberships. This change went into effect January 1, 2026.

We can see you if you have insurance or not, we just don’t bill insurance, Medicaid or Medicare. The insurance world is complex and overreaching; patients are often confused about what is covered and many times still get additional bills from their provider even after insurance is submitted, leading to more phone calls and time out of your schedule to figure things out. You will never get a bill from us. All costs are up front and affordable. If you have a high deductible insurance plan, you will generally have to spend thousands of dollars before your coverage kicks in; a DPC plan would allow you to have all your primary care needs taken care of at a fraction of the cost you would typically spend.

If you think about it, we don’t use our car insurance to pay for our oil changes, to put gas in the tank, scheduled maintenance or minor repairs- we just pay for those things out of pocket and use our insurance when there is a major expense or catastrophe. We also don’t use our homeowner’s insurance for clogged drains, to fix a crack in the tile or a door that won’t close properly. So why are we using our health insurance to cover every little thing while being charged huge premiums and getting sub-par care? Why don’t we just use our insurance for catastrophic care as it was intended- major illnesses requiring hospitalization, surgery, cancer treatment, etc? Combining DPC with a catastrophic plan/cost sharing plan or high deductible plan can save you thousands of dollars a year. We do HIGHLY RECOMMEND one of these types of plans for those bigger events that might come up.  DPC is NOT an insurance plan. 

If you don’t have insurance or are in the market to make a change to a healthshare plan, we recommend Zion Health.

If you are an Individual interested in becoming a Zion Health member, please click here.

If you are a business interested in offering a low cost insurance option to your employees, please click here.

 

 You can be a DPC Member if you have Medicare.  You are responsible for paying your Direct Primary Care membership fee.  Per Texas law, we are unable to see any patients with Medicaid.

Direct Primary Care (DPC) is a movement that is returning healthcare to its roots and reconnecting patients with providers who really know them without the interference of the insurance middleman. The brilliance of this model is its simplicity. With your low-cost monthly membership, you have unlimited direct access to your provider and as many visits as you need with no additional costs or hidden fees. We decrease our overhead by not having to hire billing and administrative personnel so we can spend more time on patient care.